Learning Management - Curriculum
Curriculums are one of the most complex activity types within our Learning Management System. With the option to organize multiple activity types into multi-tiered hierarchies, Admins have the ability to create complex course flows that need to be easily digested by users during the identification, registration, and completion process. Users need to determine which curriculum they want/need to take, and from there ensure they take each and every activity within that curriculum to obtain full completion status. Our team was tasked with reimagining how Curriculums were presented to users prior to registration or starting the course, once they had begun taking the activities, and finally once they completed all items within the curriculum.
Teams Involved
Product, UX Design, UX Research, Engineering
Methods
Strategy & Background Research | Design | Concept Validation
Kickoff
This project kicked off with a meeting between the Product Manager, four UX Designers, and myself. We discussed the purpose of the project, use cases being considered, and open questions the Product and UX team had.
Discovery Sessions had been held a couple years prior, so the team reviewed the findings from those sessions alongside some ideation requests and additional feedback from Product that had been obtained from Customers.
Strategy & Background Research
To help with our brainstorming and ideation process, I planned numerous sessions with Product SMEs to better understand how Curriculums were built and worked within the system. I worked closely with the designers to identify the functionality that should remain, while negotiating with product on which items should be removed, as they were the result of workarounds or had been developed because of other gaps in functionality that would no longer exist with proper design moving forward.
A lot of time was also spent combing through technical documents and identifying the curriculum hierarchy and content for the Design team to leverage within their designs.
Design
While not typically part of my role, I completed a round of designs for the team’s ideation portion of the process. The four UX Designers had split into two teams to create designs, and I completed an additional set of designs for consideration. During concept validation, users determined that the design I had created would be the most usable and intuitive for users to complete their workflow.
NEXT STEPS
Design & Concept Validation Round 2
The team is working on the design of the Registration workflow. Once that is completed, we will be taking Registration and the newest Curriculum design iteration to users for feedback on the full workflow. Participants were very concerned with the Registration process during our first round of concept validation, as it is one of the biggest pain points for users in the process today. We look forward to getting their feedback.
Concept Validation
Three sets of designs were brought to users during our Concept Validation sessions for overall feedback. Each participant was presented the designs in a different order in order to eliminate any concerns around bias based on which was seen first, second and third.
Following the feedback portion of the session, we would ask each participant to rank the designs in order of preference.
While one of the other designs was noted as being more modern looking, the majority of participants noted the list view would be most intuitive and easy to use by their end users.